Terms & Conditions

1. Purpose of Service / Client Agreement

Massage, sound therapy, classes, courses, workshops, and retreats offered by Inner Element are provided for wellbeing - stress reduction, relief from muscular tension or spasm, or increased circulation.

Clients must understand that:

Therapists do not diagnose illness, disease, or any physical or mental disorder.
Therapists do not prescribe medical treatment or perform spinal manipulations.
Clients hold full responsibility for the treatment they receive.

2. Booking & Payment Terms

Appointments, classes, and retreats can be booked online, by phone, or via email.
Full payment is required at the time of booking to secure any appointment, class, or workshop place.
Places cannot be reserved until payment is made.
Payment may be taken online, via invoice, or over the phone, depending on how the booking is made.

3. Cancellation & Refund Policy

a) Massage, Sound, and Class Appointments

Clients must provide at least 24 hours’ notice to cancel or reschedule.
Cancellations with more than 24 hours’ notice may receive a full refund minus a 10% administrative fee or can be rescheduled with no additional charge.
Cancellations with less than 24 hours’ notice or missed appointments are non-refundable and cannot be transferred.

b) Courses, Workshops & Day Retreats

Full refunds are available only for cancellations made more than 7 days before the start date, minus a 10% administrative fee.
Cancellations less than 7 days before the start date may be refunded or transferred only if the place can be filled from the waiting list, minus a 10% administrative fee.
No refunds will be given for missed classes due to appointments, illness, or holidays; however, a recorded class may be provided where possible.

4. Late Arrival & No-Show Policy

Clients must arrive on time for their appointment.
No-shows will result in the session being charged in full or deducted from any package.
Session times cannot be extended for late arrivals due to other appointments/scheduling.

5. Therapist Responsibilities & Limitations

Therapists will provide professional, safe, and effective treatments.
Therapists may change depending on availability or circumstances.
Personalized invoices for medical/insurance purposes are available.

6. Client Responsibilities & Conduct

Clients are expected to:

Maintain personal hygiene before attending appointments or classes.
Respect therapists and staff at all times.
Refrain from any inappropriate behavior, including sexual advances, inappropriate requests or other conduct that makes therapists or staff uncomfortable.

Consequences:

Any client engaging in inappropriate behavior may be asked to leave immediately.
Sessions will be forfeited without refund in these circumstances.

6. Membership Policy

All memberships have a minimum period of 4 months.
A 7-day notice period is required for membership cancellation prior to your payment date.
No-shows or cancellations with less than 24 hours’ notice are subject to the Cancellation Policy and will be charged at full rate.
Memberships cannot be shared with another user (except with AIR60/90 memberships).
Members must provide accurate personal and contact details.
All member data is stored securely in accordance with GDPR regulations and the Data Protection Act 2018.
Monthly membership fees are collected via secure Direct Debit and continue month-to-month until cancelled.

7. Gift Voucher Policy

Gift vouchers are purchased online only; no hardcopy vouchers are provided.
Vouchers are valid for 12 months from the date of purchase.
Vouchers cannot be refunded, redeemed for cash, or exchanged.
Vouchers cannot be extended past the expiry date, and codes will automatically become invalid.

8. Contact & Complaints

For any enquiries or complaints, please contact:

Email: naomi@inner-element.co.uk

Inner Element will respond promptly and aim to resolve any concerns professionally and courteously.