Privacy Policy

Last updated: August 2026

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Inner Element respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal data.

For the purposes of UK data protection law, the data controller is Inner Element, operated by Naomi Davies.

 

Contact details:
Inner Element
Unit 7, 26b Hythe Quay
Colchester
CO2 8JB

Email: naomi@inner-element.co.uk
Telephone: 07801 350469

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What information we collect

Depending on how you interact with Inner Element, we may collect:

• Your name, email address and telephone number

• Information you provide when making an enquiry or booking an appointment

• Information required to manage your appointments, memberships or treatment packages

• Health and wellbeing information that you choose to provide and that is relevant to providing a safe and appropriate treatment or class

• Pregnancy or postpartum information where relevant to the service you are booking

• Payment and transaction information

• Your communication preferences

• Information you provide through forms, emails, telephone calls or messages

• Technical information about how you use this website, such as your IP address, browser type and website activity, where collected through cookies or analytics

We only collect information that is relevant to providing our services or running Inner Element.

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How we use your information

We may use your personal information to:

• Respond to enquiries

• Manage appointments and bookings

• Provide massage therapy, sound healing, yoga and other Inner Element services

• Assess whether a treatment or service is appropriate and safe for you

• Manage memberships and treatment packages

• Process payments

• Contact you about an appointment, class, event or service you have booked

• Maintain appropriate treatment and client records

• Send marketing emails where you have specifically agreed to receive them

• Improve our website and services

• Meet our legal, regulatory, insurance and professional obligations

• Protect the safety and wellbeing of our clients and business

 

Health information

Some Inner Element services require us to collect information about your health, medical history, pregnancy or other aspects of your wellbeing.

This is classed as special category data under UK data protection law and receives additional protection.

We only collect health information where it is relevant to the treatment or service you are receiving. This may be necessary so that Naomi can assess whether a treatment is suitable, adapt your treatment appropriately and provide safe and effective care.

Health information will be treated confidentially and will not be used for marketing purposes.

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Our legal basis for using your information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to provide a service you have requested or booked

• You have given us your consent

• We have a legitimate business interest in responding to enquiries, managing our business and improving our services

• We have a legal or professional obligation to retain or process certain information

Where we process special category health information, we will also rely on an appropriate condition under UK data protection legislation, which may include your explicit consent or processing necessary for the provision of health-related services, as applicable.

Marketing emails

Where you have actively opted in to receive news, updates or offers from Inner Element, you can unsubscribe at any time by using the unsubscribe link in an email or contacting us directly.

Unsubscribing from marketing will not prevent us from sending you essential communications relating to an appointment, membership, purchase or service you have booked.

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Bookings, payments and third-party services

Inner Element uses third-party services to help operate the website and business. These may include website hosting, online booking, payment processing, email marketing, analytics and communication services.

The website is built and hosted using Wix, which may process personal information when you complete a form, create an account, make a booking or purchase a service through the website.

Where third-party providers process information on our behalf, we take reasonable steps to ensure that appropriate data protection safeguards are in place.

Payment information may be processed directly by a secure third-party payment provider. Inner Element does not necessarily receive or store your full payment card details.

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Sharing your information

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate Inner Element, provide a service to you or meet a legal obligation.

We may also disclose information where required by law, where necessary to protect someone's vital interests, or where there is a safeguarding concern.

We will only share the information necessary for the relevant purpose.

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How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, professional, insurance, accounting or regulatory requirements.

Different types of information may therefore be retained for different periods. When information is no longer required, it will be securely deleted or destroyed.

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Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Where information is stored using third-party systems, we use reputable providers and appropriate account security measures.

No method of storing or transmitting information electronically can be guaranteed to be completely secure.

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Cookies

This website may use cookies and similar technologies to help it function correctly, understand how visitors use the site and, where applicable, support marketing activities.

Where required, non-essential cookies will only be used after you have provided consent through the website's cookie banner.

You can change or withdraw your cookie preferences at any time through the website's cookie settings.

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Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Withdraw your consent where processing is based on consent

• Ask for certain information to be transferred to you or another organisation

These rights are subject to certain legal exceptions.

To exercise any of these rights, please contact naomi@inner-element.co.uk.

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How to complain

If you have a concern about how your personal information has been handled, please contact Naomi at naomi@inner-element.co.uk.

You can make a complaint electronically or using the contact details above. We will acknowledge your complaint within 30 days and investigate it without undue delay. We will keep you informed about the outcome and any action taken.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

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Links to other websites

This website may contain links to external websites. Inner Element is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

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Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.

The latest version will always be published on this website with the date it was last updated.